Prices and Payment
All prices are in £ sterling or Euros whichever is selected. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards via Paypal pro. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods. We do not charge your credit or debit card until we have dispatch your order. Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mis-priced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.
Delivery
We cannot guarantee delivery times for postal deliveries but we aim to deliver within 3 working days. Next day courier delivery, means next working day and orders need to be placed before 14.00.
Delivery Costs
The delivery costs for the UK are calculated on the weight of products and are as follows: 0-500g £2.95 / 500g-1kg £4.95 / 1kg-3kg £6.95 / above 3kg £7.95. Please note, we no longer ship outside of the UK.
Purchasing
All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.
Cancellation
You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.
After-Sales Services and Guarantees
If you you not satisfied with your product, please return the goods in there original packaging for a full refund with 14 days of purchase.
Customer Service
Any complaints regarding the goods or services supplied should be made to: Bond Online Products 'Customer Services' - Telephone 01843 621055 or email info@bondonlineproducts.co.uk
or write to Bond Online Products, Unit 2 Maple Leaf, Manston Business Park, Ramsgate, Kent, CT12 5GD.
You can phone, write or email us with your complaint. Our normal office hours are 09.30 to 18.00 Monday - Friday, and 09.30 to 12.30 Saturday.
Statutory Rights
These Terms and Conditions do not affect any of your statutory rights.